Machino provides a size chart that converts their EU, US, and UK sizes to MAC sizing. You can refer to our printable shoe size guide here. Do take note that shoe size can change over time due to factors like ageing, weight gain or loss, and pregnancy, so it's essential to measure your feet periodically to ensure you're wearing the correct size.

At the moment we don't have a physical outlet in Singapore but we do have a store in Malaysia.

Our physical store is located at 55, Jalan SS 18/6, Ss18, 47500 Subang Jaya, Selangor, Malaysia.

Our store's opening hours are Tuesday - Sunday 11AM-6PM.

It's generally recommended to replace your shoes about every six months to a year. However, the lifespan of a shoe can vary depending on factors such as the type of activity it's used for and the individual's foot mechanics.

Regularly inspect your shoes for signs of wear and tear, and pay attention to how your feet and body feel when wearing them.

The care instructions for shoes can vary depending on the material and style of the shoe, but generally it's recommended to clean them regularly with a soft brush or cloth and mild soap, and to store them in a cool, dry place. You can also use shoe protectors or waterproofing sprays to help prolong the life of your shoes.

Regular maintenance and cleaning, along with appropriate storage, can significantly prolong the life of your shoes and keep them looking good.

To break in new shoes, it's best to wear them for short periods of time at first, gradually increasing the amount of time you wear them each day. You can also try stretching the shoes with a shoe stretcher or by wearing thick socks while breaking them in.

For limited-edition shoes, restocking is unlikely due to fabric scarcity. However, we occasionally restock our bestselling designs, so follow @itsmachino on Instagram andTikTok, and subscribe to our newsletter to get first hand news. We do not take reservations; sales are first come, first serve to ensure fairness. 

For selected shoe designs, there will be a limit of one shoe purchase per person, that will be communicated prior via social media postings or our Sales Assistants. Machino reserves the right to limit or deny purchases for limited edition pieces at its discretion, without prior notice, to ensure fair distribution and availability to all customers.

Once your order is confirmed, you will receive a separate email on shipping information together with a link to track your parcel. If you are having issues regarding tracking, kindly reach out to us and provide your order number for us to check.

We do not offer monetary refund, however we are able to provide a gift card refund for your order, inclusive of the shipping fee, all returns should be made within 14 days of your purchase date for us to assist further. Kindly note that this is only possible if the order has not been shipped out yet.

For size, product, or color errors, we cannot accommodate exchanges, but we can cancel your order and issue a gift card refund.

For delivery address or receiver phone number corrections, you would need to email hello-sg@machino.com.my to request for delivery adjustments.

Kindly email us at hello-sg@machino.com.my, our team will assist you on this matter.

We ship to the whole of Singapore. We are currently looking ways to expand our online purchases to other countries so email us at hello-sg@machino.com.my if you are from other countries!

Our shipping fees ranges from $5 to $16 depending on the amount of shoes purchased in a single order.

Order fulfillment takes up to one week due to our handcrafted process, with possible delays during festive periods.

Standard shipping for Singapore is 1-3 business days.

Thank you for your patience!

You will receive an email tracking information once the shoes are out for delivery! If you have waited more than 5 days, kindly alert our team for assistance.

For Singapore orders, we use J&T Singapore for island wide deliveries.

All pop up sales are deemed final, and is not eligible for exchange.

Kindly email us at hello-sg@machino.com.my for any exchange requests, for purchases made online only. The processing time for all exchanges is up to 14 working days. Once you have submitted the form, our team will contact you to advise you through the next steps. Please ensure that the shoe is still in good condition and not worn out for shoe size exchanged.

We apologise for the inconvenience! Kindly email us at hello-sg@machino.com.my for incorrect items received. Upon investigating our team will provide you of an exchange or refund for your order, depending on stock availability.

Exchanges are only applicable for the same shoe design and colour. We will only allow exchanges to a different colour of the same design if the requested size for the exchange is unavailable.

Yes, you will bear the shipping cost and also have it arranged back to our warehouse. We will bear the shipping cost to ship it back to you.

Refunds for returns will only be made for the cost of the product. Shipping fees would not be reimbursed in a return refund as it is deemed completed.

You have 14 days to return shoes or update us on your request.

If unattended for more than 14 days, we will cancel the request. Only one exchange or refund request per order is allowed, and the order cannot be changed from exchange to return once shipped back.

After your exchange/return request is confirmed, you have 14 days to return the shoes before the request is deactivated, and late returns may result in cancellation of the exchange reservation.

Kindly inform us if you require more time to complete the exchange or return process.

Yes. Gift Cards have an expiry date of 1 year from issued date.

Yes! You can purchase our Gift Cards via our website here.