Refunds will only be made strictly in the form of gift card with an expiry of 1 year from issued date, for card, FPX and Hit Pay payments.
Refunds for returns will only be made for the cost of the product. Shipping fees would NOT be reimbursed in a return refund as the action is deemed completed.
Return and exchange request are only valid within 14 days of receiving the shoes; requests made after this period will be rejected.
Please reach out for refunds and state clear reasons behind cancelling an order.
Returns and exchanges take place after you have emailed our team at hello-sg@machino.com.my and once they have responded to your email.
Exchanges are only applicable for the same shoe design and color and are subjected to stock availability. We recommend contacting us at hello-sg@machino.com.my in advance to check on the stock availability.
Refunds in the form of a gift card will be credited into your registered account after it has been approved by our team.
Only items in their original state; unworn and non-faulty are eligible for returns and exchanges, with their original tags attached and packaging box; faulty/ worn items returned will be posted back to customers.
Customers would need to pay for and arrange the shipping cost for exchanges or returns to our warehouse. Machino will borne the shipping cost to ship the replacement product to the customer.
Sales items are strictly non-exchangeable and non-refundable.
The time to receive an exchange or refund varies based on current shoe availability but will not exceed 20 days.
Customers have 14 days to return shoes or update us on your request. If shoes are returned past 14 days of processing time after confirmation, Machino team has the right to cancel the shoe reservation for your order if it is an exchange.
Only one exchange or refund request per order is allowed, and it cannot be changed from exchange to return once shipped back.
Machino will not be liable for any loss of returned parcels sent by the customer.
Cash refunds will not be provided under any circumstances.
Exchanges for bags purchased are only allowed for defective or wrong product received, we strictly do not entertain change of mind during purchases. Machino reserves the right to decline any exchange or refund request that does not meet the above criteria.
Machino reserves the right to decline any exchange or refund request that does not meet the above criteria.
